Salute Premium Hotel & Spa

Liked

In a great location in Hanoi's old quarter. The included breakfast was convenient. I also received a larger room upon checkin. The staff are very helpful and kind.

Disliked

After checking out, you are asked to rate your room on paper. Later, I was messaged through WhatsApp requesting that I dont complete a review on booking.com, as I had only rated the hotel an 8/10. This is incredibly problematic, and shows that hotel ratings cannot be trusted. There is nothing wrong with 8/10, and it accurately represents the hotel. Its currently review score is very inflated. This really put me off and takes away from the staffs otherwise excellent service.

Liked

Friendly, very attentive staff Excellent air conditioning Very good central location

Disliked

Pressure regarding a positive evaluation

Liked

When I arrived at the hotel, the staff immediately help me with my luggage. They offer me complimentary pandan tea & some fruit while waiting for check in. I like the design of the hotel, clean & modern. The toilet/shower is small but the water pressure is awesome. All staff speak good English. They give map & explained the surrounding areas. When I leave super early for my trip to Sapa, they even packed breakfast for me. I’m so touch & impressed with the service this hotel provided to their guest. The location is walking distance to most main attraction. See you again on Friday for my last day in Hanoi.

Disliked

Nuthin. Everything to my liking

Liked

The staff were incredibly friendly and helpful. We stayed here twice during our visit to Hanoi.

Disliked

Nothing, we will definitely be back