Elysian Apartments in Plaka by UPSTREET

Liked

Top-notch apartment: quiet, clean, well-equipped and located.

Disliked

The only downside is that you can't change the towels. We stayed for nine days and had to wash them, even though the washing machine was great, but the towels take a long time to dry in winter. But it's not a big deal; we're delighted with this apartment.

Liked

The location

Disliked

Finding the place. Three days without hot water. Construction work next door prevented us from using the terrace and from having good ventilation inside. The stairs made it difficult to carry luggage up.

Liked

Modern clean apartment in a great position shame it was completely unusable due to excessive noise.

Disliked

This apartment is not useable and shouldn’t be advertised. I emailed to check that the apartment was as shown weeks before as this trip was for a special birthday for my partner , I was reassured that the apartment was great - sadly this was not true. After one night we wasted our the first day of our short holiday hunting Athens for new accommodation. We were rightly given a refund for the remaining days but have not been offered back the £165 wasted on the first night. The construction site is not as portrayed on the description ie you may hear some noise! Instead you will definitely be awoken at 7am by drilling and banging. The balcony is unusable too as a work lift goes past several times an hour with workmen in. The noise is so loud that we spent all time in the morning inside with all windows shut and still conversation was impossible. I am so disappointed that this company are prepared to still offer this accommodation knowing it is so poor … the decent thing to do is to take it off until the work is finished. I hoped for an Acropolis view and a coffee on a balcony instead I got a view of some portaloos and the sound of drills and hammers on steel beams. Not the birthday surprise I had hoped for!

Liked

Good location, good facilities internally including washing machine, kettle and coffee machine, large fridge.

Disliked

The property is right next door to a new construction project which is in its infancy. There was significant noise from the construction works at varying times throughout the DAY AND NIGHT. Lack of sleep was an issue. The balcony to the apartment overlooks the construction works and this was not shown in the apartment photos. Beware that construction regularly took place during the Athens quiet hours of 15:30 to 17:30, and 22:00 to 07:00, with significant noise experienced between 03:00 to 05:00 while cement was being delivered to the site. The accommodation description advised that there would be slight noise coming from the site during daytime hours. This was not the case and if is not what we experienced so only book this accommodation if you’re happy to take the risk of significant disturbance from the construction site. Complaints made to the property owners were met with a distinct lack of concern or accountability for the intentionally misleading listing / description.

Liked

Very negative experience. Everything is automated and the tech was not working. Took us over an hour to get into the flat. The company took their time in fixing the problem despite us being stranded outside with kids when it was late and raining! The apartment was very nice but it really didnt matter after the effort it took for us to get in and the poor customer service. Look at the verified reviews only!!!

Disliked

Customer service was horrible. No care that we couldnt get into the place at check in. Booked for 4 people and the sofa bed was not made up and there were no sheets. Katerina told us that it was our fault as we didnt ask for it to be made up, despite booking was made for 4 people. They could not get any sheets to us that night. Told her that we needed sheets as the sofa mattress was dirty. She told us to use a towel!!!??? Didnt like that locks were automated and it was scary that if you had to get out quickly and there was a tech problem you would be stuck! I would not use them again.